JOONIYA – Privacy Policy
1. Introduction
Jooniya is an online food ordering and delivery platform that connects users with independent restaurants and delivery partners. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform.
By accessing or using Jooniya, you agree to this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect:
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Profile Details
- Customer Support Communications
2.2 Order & Transaction Information
- Restaurant Orders
- Cart Details
- Transaction Status
- Billing Information
Payment Processing:
Payments are securely processed via Razorpay. Jooniya does not store debit/credit card numbers, UPI PINs, CVV, or banking passwords.
2.3 Location Information
To provide food delivery services, we may collect:
- Precise GPS Location (while app is in use)
- Approximate Location
Location data is used to:
- Show nearby restaurants
- Enable accurate order delivery
- Improve delivery efficiency
If background location is required for active order tracking, it is accessed only with your explicit permission and can be disabled in device settings.
2.4 Device & Technical Information
- IP Address
- Device Model & OS Version
- App Version
- Log Data
- Usage Analytics
- Crash Reports
3. How We Use Your Information
- Create and manage user accounts
- Process and deliver orders
- Facilitate secure payments
- Provide customer support
- Send order updates & service notifications
- Improve platform performance
- Prevent fraud and misuse
- Comply with legal obligations
We do not sell or rent your personal data to third parties for advertising purposes.
4. Sharing of Information
4.1 Restaurants
To prepare and fulfill your order.
4.2 Delivery Partners
To complete delivery services.
4.3 Payment Processors
For secure transaction handling via Razorpay.
4.4 Analytics & Cloud Providers
Such as Google Firebase (Analytics & Crashlytics) for app performance monitoring.
4.5 Legal Authorities
When required by law or to protect rights and safety.
All third parties are required to protect your data and use it only for service-related purposes.
5. Data Security
- SSL Encryption (HTTPS)
- Secure Cloud Infrastructure
- Access Control Mechanisms
- Regular Monitoring
While we strive to protect your data, no digital system is completely secure.
6. Data Retention
- While your account is active
- As required by applicable laws
- For dispute resolution and fraud prevention
Account Deletion
You may request account deletion by emailing:
contact.jooniya@gmail.com
Upon verification, personal data will be deleted within a reasonable timeframe, except where retention is legally required.
7. Your Rights
- Access your personal data
- Correct inaccurate information
- Request account deletion
- Withdraw marketing consent
To exercise these rights, contact us at contact.jooniya@gmail.com.
8. Children’s Privacy
Jooniya does not knowingly collect personal information from children under 13 years of age. If discovered, such information will be deleted immediately.
9. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for their privacy practices.
10. Compliance with Law
This Privacy Policy complies with applicable Indian laws, including the Information Technology Act, 2000 and related rules.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised Effective Date. Continued use of the Platform constitutes acceptance of the updated policy.
12. Contact Us
Website: https://www.jooniya.in/
Email: contact.jooniya@gmail.com