Privacy Policy
1. Introduction
Jooniya (“Company”, “we”, “our”, or “us”) operates the Jooniya mobile application and website (https://www.jooniya.in/) (collectively, the “Platform”).
Jooniya is an online food ordering and delivery platform that connects users with restaurants and delivery partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
By using the Jooniya app, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal data:
Full Name
Mobile Number
Email Address
Delivery Address
Profile Information
Customer Support Communications
2.2 Order & Transaction Information
Restaurant orders
Cart details
Payment transaction status
Billing information
⚠ Note: Payments are securely processed via
Razorpay
Jooniya does not store your card, UPI, or wallet credentials.
2.3 Location Information
To provide food delivery services, we may collect:
Precise GPS location (while app is in use)
Approximate location
This is required to show nearby restaurants and enable delivery.
2.4 Device & Technical Information
We automatically collect:
IP Address
Device model
Operating system
App version
Log data
Usage behavior
3. How We Use Your Information
We use collected information to:
Create and manage user accounts
Process and deliver orders
Facilitate payments
Provide customer support
Send order updates & notifications
Improve app performance
Prevent fraud and misuse
Comply with legal obligations
4. Sharing of Information
We do not sell your personal information.
We may share information with:
4.1 Restaurants
To fulfill your food order.
4.2 Delivery Partners
To complete delivery services.
4.3 Payment Partners
For secure transaction processing.
4.4 Analytics & Technical Service Providers
Such as:
Google (Firebase Analytics & Crashlytics)
These third parties process data under strict confidentiality obligations.
5. Data Security
We implement industry-standard security measures including:
SSL encryption (HTTPS)
Secure cloud infrastructure
Restricted employee access
Regular security monitoring
However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information:
As long as your account remains active
As necessary to comply with legal requirements
To resolve disputes and enforce agreements
You may request account deletion by contacting us.
7. User Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your account
Withdraw marketing consent
To exercise these rights, contact us at:
📧 contact.jooniya@gmail.com
8. Children’s Privacy
Jooniya does not knowingly collect personal information from children under the age of 13. If we become aware of such collection, we will delete the data immediately.
9. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Platform after changes constitutes acceptance.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
Website: https://www.jooniya.in/
Email: contact.jooniya@gmail.com